Complice Skin

WEBSITE TERMS OF USE
We are Swiss Medunion GmbH, a company registered in Switzerland with company registration number CHE-387.594.649, and we operate the Website. Our principal place of business is at Am Suteracher 4, 8048 Zürich, Switzerland.

These terms of use (“Terms of Use”) set out the legal terms and conditions on which we allow you to access our website (whether as a registered user or as a guest). By accessing, browsing or otherwise using our website, you accept these terms of use, without limitation or qualification. If you do not accept these terms of use, you are not entitled to access or use the website and you should leave the website immediately.

1. Understanding these Terms of Use

1.1 When certain words and phrases are used in these terms of use, they have specific meanings (these are known as “defined terms”). You can identify these defined terms because they start with capital letters (even if they are not at the start of a sentence). Where a defined term is used, it has the meaning given to it in the section of these terms of use where it was defined (you can find these meanings by looking at the sentence where the defined term is included in brackets and speech marks).

1.2 When we refer to “we”, “us” or “our”, we mean Complice Skin.
When we refer to “you” or “your” we mean you, the person accessing or using our website.

2. Our Website

2.1 Our website is made available free of charge. We do not guarantee that our website, or any content on it, will always be available or be uninterrupted. Access to our website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our website without notice. We will not be liable to you if for any reason our website is unavailable at any time or for any period. We may update the website and/or change the content on it at any time.

2.2 You are responsible for making all arrangements necessary for you to have access to our website. You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms of use and that they comply with them.

2.3 We do not guarantee that the website, or any content on it, will be free from errors or omissions. We use reasonable efforts to include only accurate and up-to-date information on the website; however we make no representations, warranties or guarantees, whether express or implied, concerning such information.

2.4 The website and the content on it are provided for general information and entertainment purposes only. They are not intended to amount to advice (medical or otherwise) on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our website.

3. Your account and password

3.1 If you resister with us, you will be asked to provide your email address and password as part of our security procedures. You must treat such information as confidential and you must not disclose it to any third party.

3.2 We have the right to disable any accounts and/or passwords, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

4. Our rights

4.1 We are the owner or licensee of all intellectual property rights in the website and its content, the Complice Skin name and mark and Complice Skin product names, images and packaging. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

4.2 You are not granted any right to use, and may not use, any of our intellectual property rights other than as set out in these terms of use. You must not use our website (or any part of it or its content) for commercial purposes; however, you may download material from the website solely for non-commercial, personal use by you.

4.3 No part of the website, including, without limitation, the text, designs, graphics, photographs and images contained in it, may be copied, reproduced, republished, uploaded, re-posted, modified, transmitted or distributed or otherwise used in any way for any non- personal, public or commercial purpose without our prior written consent.

4.4 Any communications or materials you send to us through the website by electronic mail or other means will be treated as non-proprietary and non-confidential (other than communications in respect of your order if you use the website to buy Complice Skin products from us). We are free to publish, display, post, distribute and otherwise use any ideas, suggestions, concepts, designs, know-how and other information contained in such communications or material for any purpose, including, but not limited to, developing, manufacturing, advertising and marketing us and our products.

5. Our liability

5.1 Nothing in these terms of use excludes or limits our liability for:

5.1.1 Death or personal injury caused by our negligence;

5.1.2 Fraud or fraudulent misrepresentation; and

5.1.3 Any matter in respect of which it would be unlawful for us to exclude or restrict our liability.

5.2 The website is made available “as is” and, to the maximum extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our website or any content on it, whether express or implied.

5.3 We will not be liable to any user for any loss or damage, whether in contract, tort
(including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
5.3.1 Use of, or inability to use, our website; or
5.3.2 Use of or reliance on any content displayed on our website.

5.4 If you are a business user, please note that in particular, we will not be liable for:
5.4.1 Loss of profits, sales, business, or revenue;
5.4.2 Business interruption;
5.4.3 Loss of anticipated savings;
5.4.4 Loss of business opportunity, goodwill or reputation; or
5.4.5 Any indirect or consequential loss or damage.

5.5 If you are a consumer user, please note that we only provide our website for domestic and private use. You agree not to use our website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

5.6 We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any content on it, or on any website linked to it.

5.7 We assume no responsibility for the content of websites linked on our website. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

5.8 Different limitations and exclusions of liability will apply to liability arising as a result of the sale of any Complice Skin products by us to you. These are set out in our terms and conditions of sales.

6. Viruses

6.1 We do not guarantee that our website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our website and we recommend that you use your own virus protection software.

6.2 You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately. 

7. Buying Complice Skin products

If you use the website to buy products from us, our terms and conditions of sale (available at terms and conditions) will apply to your purchase. Please take the time to read our terms and conditions of sale as they include important information and terms. If you do not accept our terms and conditions of sale, you are not permitted to buy products from us through the website.

8. Your personal information
We only use your personal information in accordance our privacy policy (available at privacy policy). Please take the time to read our privacy policy as it includes important information and terms which apply to you.

9. Governing law and jurisdiction
These terms of use are governed by Swiss Law. You and we both agree that the courts of Zurich, Switzerland will have exclusive jurisdiction of any disputes.

10. Contacting us
If you have any questions about the website or these terms of use, please contact us on the contact us page of our website (available at contact us), and we will be happy to assist you.

Thank you for visiting our website.

These terms and conditions (together with our privacy policy and Website terms of use)
(“Terms and Conditions”) tell you information about us and set out the legal terms and conditions on which we sell any of the Complice Skin products (“Products”) listed on our website www.compliceskin.com (“Website”) to you. These terms and conditions do not apply if you buy Complice Skin products from any source other than our website (if, for example, you buy Complice Skin products from one of our authorized distributors or retailers).
These terms and conditions will apply to any contract for the sale of products by us to you (“Contract”). Please read these terms and conditions carefully and make sure that you understand them before ordering any products from our website.
Please note that by ordering any of our products, you agree to be bound by these terms and conditions. If you refuse to accept these terms and conditions, you will not be able to order products from our website.

Understanding these Terms and Conditions Using our Website

1. Understanding these Terms and Conditions

1.1 When certain words and phrases are used in these terms and conditions, they have specific meanings (these are known as “defined terms”). You can identify these defined terms because they start with capital letters (even if they are not at the start of a sentence). Where a defined term is used, it has the meaning given to it in the section of the terms and conditions where it was defined (you can find these meanings by looking at the sentence where the defined term is included in brackets and speech marks).

1.2 When we refer to “we”, “us” or “our”, we mean Complice Skin. When we refer to “you” or “your” we mean you, the person buying products from our website.

1.3 We have used headings to help you understand these terms and conditions and to easily locate information. Please check the website each time you order products to ensure you understand the legal terms that will apply to the contract at that time.

2. About us

2.1 We are Swiss Medunion GmbH, a company registered in Switzerland with the company registration number, CHE-387.594.649, and we operate the website. Our principal place of business is at Am Suteracher 4, 8048 Zürich, Switzerland.

2.2 If you would like to contact us, please use the form on the contact us page of our website (available at contact us) and we will be happy to assist you.

3. Our Products

3.1 We are commitment to excellence, luxury and the science of skincare. Our range of products helps prolong the youthful appearance of even the most delicate skin by confronting the problems of premature aging, environmental hazards and the stress of contemporary life. For more information on our products (including their benefits, how they should be applied and perfect partner products to compliment your chosen product) please visit the collections page on our website.

3.2 The images of the products on our website are for illustrative purposes only. The packaging and presentation of the products may vary from that shown on images on our website.

4. Product prices

4.1 The prices of the products will be as quoted on our website from time to time. We take all reasonable care to ensure that the prices of products are correct at the time when the relevant information was entered onto the system. However, it is always possible that, despite our efforts, some of the products on our website may be incorrectly priced. If we discover an error in the price of the products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the products at the correct price or cancelling your order. We do not have to provide the products to you at a lower price where we have made a pricing error. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat your order as cancelled.

4.2 The prices of the products may change from time to time, but changes will not affect any order which we have confirmed with an order acceptance.

5. Methods of Payment

5.1 You can pay for products using a credit- or debitcard. We accept the following cards: Visa, MasterCard and Maestro.

5.2 By ordering products from us through our website, you authorise us to perform credit and anti-fraud checks on you and the payment method that you have provided. These checks may be required, amongst other things, to verify your identity, to validate your credit or debit card, to obtain an initial credit or debit card authorisation and/or to authorise individual purchases. You authorise us to disclose information provided by you, including personal information, to third parties such as banks and the providers of credit reports for the purposes of these checks, and accept that such parties may keep a record of that information. You also agree that we may make the information we receive from such checks available to third parties including fraud prevention and credit reference agencies. We reserve the right to put in place additional payment security systems from time to time.

5.3 If the amount due from you for your order cannot be debited or charged, for whatever reason, your order will be cancelled (we will notify you of this using the contact details you provided during the order process).

6. Returns and refunds

GENERAL RETURNS
6.1 We want you to be completely satisfied with the products you have ordered from us. If you have any problems with the products you have ordered, please contact our customer services team using the form on the contact us page of our website (available at Contact Us contact us). Details of your legal right to cancel your contract with us, and an explanation of how to do this, are set out below and provided in the order acceptance that we send to you.

6.2 You may return products to us and receive a full refund of the price paid for the products if you return the products to us (or notify us of your intention to do so) within 30 days of the products being delivered to you.

6.3 If you return a product or products in an order, then you must also return any exclusive offer/gift with purchase, that you may have received with that order, or you will be charged the full value.

6.4 You will receive a full refund of the price you paid for the products and any applicable delivery charges you paid for. We will process the refund due to you as soon as possible and, in any case, within 30 days. We will refund you on the credit card or debit card that you used to pay.

6.5 In order to receive your refund, you must return the products to us as soon as reasonably possible. Unless the products are faulty or not as described, you are responsible for taking reasonable care of the products until they are returned to us.

Faulty Products

6.6 In the unlikely event that the products we sell to you are faulty or not as described, you may have additional legal rights to receive a refund in relation these products. These legal rights are not affected by our general returns policy, or by these terms and conditions. Advice about your legal rights is available from your local or national consumer protection body.

7. Our liability

7.1 If we fail to comply with these terms and conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms and conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the contract.

7.2 We only supply products (including any free samples provided with your order) for domestic and private use. You agree not to use the products for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

7.3 We do not in any way exclude or limit our liability for:

7.3.1 Death or personal injury caused by our negligence
7.3.2 Fraud or fraudulent misrepresentation; and
7.3.3 Any matter in respect of which it would be unlawful for us to exclude or restrict our liability.

8. Using our website

Your use of our website is governed by our website terms of use (available at website terms of use). Please take the time to read our website terms of use as they include important information and terms which apply to you. If you do not accept our website terms of use, you are not permitted to use our website.

9. Your personal information

We only use your personal information in accordance our privacy policy (available at privacy policy). Please take the time to read our privacy policy as it includes important information and terms which apply to you.

10. Events outside of our control

10.1 In rare circumstances, events outside of our reasonable control may delay or prevent us from performing our obligations under the contract. If these events occur, we will try to perform our obligations to you as soon as we can. We cannot, however, accept liability for any losses caused to you as a result of any delay or failure by us to perform our obligations where such delay or failure is due to an event which is outside of our reasonable control.

10.2 If an event outside of our reasonable control takes place that affects the performance of our obligations under the contract:
10.2.1 We will contact you as soon as reasonably possible to notify you; and
10.2.2 Our obligations under the contract will be suspended and the time for performance of our obligations will be extended for the duration of the event outside of our reasonable control. Where the event outside of our reasonable control affects delivery of products to you, we will arrange a new delivery date with you after the event outside of our reasonable control is over.

11. Changes to these Terms and Conditions

11.1 We may make changes to these terms and conditions from time to time (if, for example, we have made changes to how we accept payment from you, or if there is a change in the law that means we need to change these terms and conditions).
11.2 Every time you order products from us, the terms and conditions in force at that time will apply to the contract between you and us. The current version of these terms and conditions will be available on our website. Please check the terms and conditions on our website each time that you order products from us to ensure that you understand the terms and conditions that apply at the time.

12. Complaints

We hope that you do not have cause for a complaint but, if you do, we want to hear about it so that we can try and resolve it and make sure it does not happen again. Please contact us, by using the form on the contact us page of our website (available at contact us).

13. Other important information

13.1 We may transfer our rights and obligations under the contract to another organisation, but this will not affect your rights or our obligations under these terms and conditions.
13.2 The contract is between you and us. No other person shall have any rights to enforce any of its terms.
13.3 Each of the sections of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining sections will remain in full force and effect.
13.4 If we fail to insist that you perform any of your obligations under these terms and conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and this will not mean that we will automatically waive any later default by you.
13.5 These terms and conditions constitute the entire agreement between you and us and they supersede any and all earlier agreements between you and us.

14. Governing law and jurisdiction

14.1 These terms and conditions are governed by Swiss Law. This means that the contract for the purchase of products through our website, and any dispute or claim arising out of or in connection with it, will be governed by Swiss Law.

Swiss Medunion GmbH
Am Suteracher 4, CH-8048 Zürich, Switzerland 

Telefon +41 795424698 info@compliceskin.com

Company Registration Number CHE-387.594.649
Authorized representatives:
Nives Gadoni, Shane James Globe